Customer Service is how a company shows a loyalty to their customers! In return, customers will be loyal to them. I have ordered their ruffle dress extenders many times & have received many compliments every time I wear them. People will even ask if I am wearing an extender or is it the shirt & then proceed to ask for info on where to get it. I have the info saved on my phone so whenever someone asks, I just show the info. Love Love Love these dress extenders!