dalia + jade
When can I expect my items to ship?
We generally ship in-stock items same day or next business day
How do I know which size I should order?
*Measurements are given for each item on the listing’s “Sizing and Care” tab. Each item has been hand measured using a soft measuring tape.
*If you have any questions about sizing, please contact us at firstname.lastname@example.org
Returns & Exchanges
*Contact us before shipping your item back. You will receive dalia + jade address information.
*You may exchange your item within 7 days of receipt. If you do not wish to exchange, then you will receive store credit (minus shipping charges) to use on purchases within the next 60 days.
*All items must be in their original, unworn, unwashed condition
What if I did not receive my package and tracking shows as delivered?
*You will need to contact your appropriate postal service (USPS or UPS) for assistance.
*If your order was shipped USPS, you may contact them online through the USPS website, where you can enter your tracking number, select Customer Service FAQ, and complete the online request for the delayed mail report.
*If your order was shipped via UPS, you may contact them via the Customer Service number on their website. dalia + jade is not responsible for mail that is lost by the postal service. Thank you for your understanding.
INTERNATIONAL SHIPPING COST
INTERNATIONAL SHIPPING COSTS CAN BE DETERMINED 2 WAYS:
1. Place your order. You will receive a separate invoice for shipping charges. Exact shipping rate is determined by the customer's location and weight of your package. You will have 48 hours to to pay the shipping invoice before your order is canceled
2. If you want to know the shipping cost ahead of time then email us the following information: Your address and which items you wish to purchase
We will typically respond within one business day.
*USPS shipping cost is determined by weight and location.
*Don't worry, you will receive a refund on any shipping overages.
How is DALIA + JADE PRONOUNCED?
TWO SYLLABLES: DAHL-YAH
ONE SYLLABLE: J-AEE-D
SHOP AT OUR PARTNER STORE FOR ADDITIONAL ITEMS: