Frequently Asked Questions

WHEN CAN I EXPECT MY ITEMS TO SHIP?
*We generally ship in-stock items same day or next business day.
HOW DO I KNOW WHICH SIZE I SHOULD ORDER?
*Measurements are given for each item in the description or in the product photos. Each item has been hand measured using a soft measuring tape.
*If you have any questions about sizing, please contact us at info@daliajade.com 
HOW DO I DO A RETURN?
*For our full policy please visit our returns, refunds, & store credit
SHIPPING COST
*USPS shipping cost is determined by weight and location.
*Don't worry, you will receive a refund on any shipping overages. 
WHAT IF I DID NOT RECEIVE MY PACKAGE AND TRACKING SHOWS AS DELIVERED?
*You will need to contact your appropriate postal service (USPS or UPS) for assistance.
*If your order was shipped USPS, you may contact them online through the USPS website, where you can enter your tracking number, select Customer Service FAQ, and complete the online request for the delayed mail report.
HOW IS DALIA + JADE PRONOUNCED?
Two syllables: DAHL-YAH 
​One syllable:  J-AEE-D
​All together: DAHL-YAH  J-AEE-D